Allocation Issues in Healthcare Dissertation Example | Topics and Well Written Essays - 10000 words

Allocation Issues in Healthcare - Dissertation Example Over a period of time, the focus has been on the nature and status of the material resources rather the nature and role of medical professionals. Allocation issues in healthcare can be defined as a shortage of medical and healthcare resources in the form of money, donated organs, trained staff, medical costs and medical tools. All these resources play an important role in treating patients along with revamping the image and operational framework of healthcare industries across the world (Butler, 1999). The shortage of healthcare resources occurs at a varying degree in different parts of the world. Some of the these shortages can be taken care of by increasing the number of resources through effective strategies and planning while some of the resources need proper balancing and equitable distribution. The major responsibility of the healthcare professionals is to make health care a superfluous process and activity by offering desired medical and healthcare support to people needing th e most. ... When resources are considered as social goods, allocation may or may not proceed on the basis of the competition by producing the greater amount of goods for large number of people in the social environment. On the other hand, when resources are assumed as commodities, economic considerations play an important role in deciding the allocation of resources. At the micro level, the issue can be addressed by the ability to pay for the resources while at the macro level, the issue is addressed by analysing the economic structure, healthcare policies and survival of the social and economic structure that is engaged in the production and distribution of resources. Healthcare resources when understood in terms of materials and human terms are always limited. It needs to be understood that healthcare resources are delivers by public and private organsiations and these organsiations often face problems pertaining to the availability of healthcare professionals. In healthcare industries, not ev eryone can become a professional and thus the supply of human resources is always going to be limited. Moreover, approach and attitude of human resources also matter in terms of dealing with allocation issues in healthcare. The research will try to investigate the allocation issue in healthcare by analysing and underpinning the QALY system based on utilitarianism, distributive justice and role of British Laws pertaining to the healthcare allocation issues. All these elements have been discussed in three chapters stating the overall advantages and disadvantages of the current healthcare practices and systems in the United Kingdom. The researcher has also tried to identify the best possible method to deal with health care allocation issues in a critical and

The Jetstar Group and Customer Service Issues Research Proposal

The Jetstar Group and Customer Service Issues - Research Proposal Example Jester Group has successful to generate huge manpower base of 7000 currently across Asia Pacific which was only 400 people in 2004 at the initial phase of its business operation. This airline group offers 3000 flights per week to near about 60 destinations in 16 countries and territories across Asia Pacific by its core assets of 60 aircrafts. This airline group is recognised for value based and low fare airlines in Asia pacific and it is highly successful in a different customers segment who desire for lowest fare. Mission of the company shows its core focus on the low fares which has successfully its core competency (Jetstar, 2012). Airline industry is part of hospitality industry which is a service based industry. So, for a service company, quality is the most important factor and the company needs to have best focus on quality of the services which only results customer satisfaction. Satisfaction is the parameter to measure the quality and broadly worth of an airline service provi ded by a service company like Jetstar. Gerally low fare airlines provide comparably lower quality of services to the customers. It is a very common customer psyche is that low price means low quality. Therefore, despite of tremendous growth of Jetstar airlines, it low fare service recognition might have decreased its brand value with respect to quality of service which results number of service issues from the customers. Business problem Different service issues are common for the service industries especially for airlines industry as it is a part of hospitality industry. Service provided by the airlines companies need to be of high quality as in hospitality industry quality of service with respect to customer satisfaction needs to be the core value of business. Jetstar group has been receiving frequent customer service issues and this might be for its low fare focus where quality is automatically neglected by the staffs and employees to provide service in lowest cost. It is a commo n perception that airlines companies that only focus low fare service do not review the customers’ feedback or even do not bother to get customers’ response with service related issues or complaints (Steven, Dong, & Smith, n.d., p.37). Therefore, this might be a major problem for Jetstar airlines as it also focus on low fare service and many customers might have unsatisfied with the service provide by the Jetstar. Different issues regarding service offered by the airlines leads to decline in existing customer base. Customer satisfaction positively influence potential customers and helps to generate new customers and this will only be possible if there is no service related issues an airline company gets. Frequent service issues or service complaints are indication of decline of quality of service. Research questions This study presents a detailed research and analysis of critical business problems of an airline company. The motivation of this study can summarized throu gh a specific research question. What are the service issues Jetstar Group? No company disclose service issues or customers’